Commands Reference

Rustmail provides both slash commands and text commands. Text commands use a configurable prefix (default: !).

Command Types

Type	Example	Description
Slash	`/reply hello`	Discord’s native slash commands with autocomplete
Text	`!reply hello`	Traditional prefix-based commands

Both types offer identical functionality. Slash commands provide better discoverability and parameter hints, while text commands may be faster for experienced users.

General Commands

help

Display available commands.

Slash	Text
`/help`	`!help`

ping

Check bot responsiveness.

Slash	Text
`/ping`	`!ping`

Ticket Management

new_thread

Create a new ticket for a user. Use when you need to initiate contact.

Slash	Text
`/new_thread <user>`	`!new_thread <user_id>`

Parameters:

user - The Discord user to create a ticket for

close

Close the current ticket.

Slash	Text
`/close [time] [silent] [cancel]`	`!close [time] [-s\|--silent] [-c\|--cancel]`

Parameters:

time - Schedule closure after duration (e.g., 1h, 30m, 2d)
silent - Close without notifying the user
cancel - Cancel a scheduled closure

Examples:

/close                    # Close immediately
/close time:2h            # Close in 2 hours
/close silent:true        # Close without notification
/close cancel:true        # Cancel scheduled closure

!close                    # Close immediately
!close 2h                 # Close in 2 hours
!close -s                 # Close silently
!close cancel             # Cancel scheduled closure

force_close

Close an orphaned ticket when the user has left the server.

Slash	Text
`/force_close`	`!force_close`

move_thread

Move a ticket to a different category.

Slash	Text
`/move_thread <category>`	`!move_thread <category_name>`

Parameters:

category - Target category name

recover

Manually trigger message recovery. Rustmail automatically recovers messages sent while the bot was offline, but you can force a recovery check with this command.

Slash	Text
`/recover`	`!recover`

Messaging

reply

Send a message to the ticket user.

Slash	Text
`/reply <content> [attachment] [anonymous]`	`!reply <content>`

Parameters:

content - Message text
attachment - Optional file attachment
anonymous - Send without revealing staff identity

For text commands, attach files using Discord’s upload feature. For anonymous replies, use !anonreply.

anonreply

Send an anonymous reply (text command only).

Text
`!anonreply <content>`

Equivalent to /reply anonymous:true.

edit

Edit a previous message you sent.

Slash	Text
`/edit <message_id> <new_content>`	`!edit <message_id> <new_content>`

Parameters:

message_id - Rustmail message ID (shown in message footer)
new_content - Updated message text

delete

Delete a message you sent.

Slash	Text
`/delete <message_id>`	`!delete <message_id>`

Parameters:

message_id - Rustmail message ID (shown in message footer)

Staff Management

add_staff

Grant a staff member access to the current ticket.

Slash	Text
`/add_staff <user>`	`!add_staff <user_id>`

Parameters:

user - Staff member to add

remove_staff

Remove a staff member’s access to the current ticket.

Slash	Text
`/remove_staff <user>`	`!remove_staff <user_id>`

Parameters:

user - Staff member to remove

take

Assign yourself to the ticket (claim ownership).

Slash	Text
`/take`	`!take`

release

Release your assignment from the ticket.

Slash	Text
`/release`	`!release`

Reminders

add_reminder

Set a reminder for the current ticket.

Slash	Text
`/add_reminder <time> [content]`	`!add_reminder <time> [content]`

Parameters:

time - When to trigger (e.g., 30m, 2h, 1d)
content - Optional reminder message

Examples:

/add_reminder time:1h content:Follow up with user
!add_reminder 1h Follow up with user

remove_reminder

Cancel a scheduled reminder.

Slash	Text
`/remove_reminder <reminder_id>`	`!remove_reminder <reminder_id>`

Parameters:

reminder_id - ID of the reminder to cancel

Alerts

alert

Get notified when the ticket receives a new message.

Slash	Text
`/alert [cancel]`	`!alert [cancel]`

Parameters:

cancel - Remove an existing alert

Information

id

Display the ticket user’s Discord ID.

Slash	Text
`/id`	`!id`

logs

View ticket history and logs.

Slash	Text
`/logs`	`!logs`

status

View or change the bot’s operational status.

Slash	Text
`/status [new_status]`	`!status [new_status]`

Snippets

Snippets are saved responses that can be quickly inserted.

snippet

Use a saved snippet.

Slash	Text
`/snippet <key>`	`!snippet <key>`

Snippet management is done through the web panel or database directly.

Time Format Reference

For commands accepting time durations:

Unit	Example	Description
`s`	`30s`	Seconds
`m`	`15m`	Minutes
`h`	`2h`	Hours
`d`	`1d`	Days

Combinations are supported: 1d12h = 1 day and 12 hours.

Command Permissions

Commands are available to users with access to ticket channels. The bot respects Discord’s permission system:

Only staff with channel access can use ticket commands
Super admins (configured in config.toml) have full access
Additional permissions can be configured through the panel

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